Operator cockpit

Today

Readers online2 entry · 1 exit
Illustrative pilot data. Signal thresholds and outcomes shown here are product hypotheses for validation.
This week’s operating outcome

Staff action is bringing members back.

Of 18 members contacted this week, 7 returned within 72 hours. Taango measures the full loop, not just the alert.

7returnedof 18 contacted
Signal loop

Live club activity

Live
All sessions accounted for

Last exit captured 38 seconds ago

98.6%
Newly flagged

Six members need a human today.

Sorted by urgency
Signal library

Start with what is known.
Test what could matter next.

Taango separates established attendance behaviour from the session-duration hypothesis. The five-gym pilot is designed to test both.

Established indicator
Visits per week4 week baseline
6 weeks agoToday
01

Visit frequency decline

Flags sustained drops against each member’s own attendance baseline, not a generic club average.

Illustrative trigger35% decline across 21 days
Pilot hypothesis
68m36m
Personal baseline 64 min
02

Session-duration decline

Tests whether progressively shorter visits provide useful early warning before attendance stops.

Illustrative trigger25% below baseline for 3 visits
Pilot method

Every signal has to earn its place.

01Observe

Capture entry, exit and member-specific behavioural baselines.

02Flag

Show operators exactly which behaviour changed and by how much.

03Act

Record staff contact and the intervention selected.

04Measure

Track return, cancellation and control-group outcomes.

Week ending 16 July

Your member
attention report.

One weekly view of who needs attention, why they were flagged and what the team should do next.

Report health92All source data synced
Members flagged246 new this week
Staff actions due113 overdue
Returned after contact738.9% action rate
Revenue in viewA$9.4kAnnualised, illustrative
The proof screen

Did the team act?
Did the member return?

Alerts are only useful when they change an outcome. This view closes the loop between signal, staff action and retained membership.

Member return rate38.9%
7 of 18 contacted members returned within 72 hours
Contacted1875% of this week’s flagged cohort
Unchanged8Follow-up recommended
Cancelled3Outcome captured, reason requested
Intervention register

From signal to outcome

Pilot evidence dashboard

The evidence required
to earn the next phase.

Five gyms. Six months. One scorecard connecting hardware reliability, behavioural signals, operator action and commercial value.

Exit capture accuracy98.6%
Target ≥ 95%
Visits successfully closed96.9%14,286 of 14,742 visits
Weekly report open rate91%20 of 22 reports opened
Operator action rate75%18 of 24 flags actioned
Member return rate38.9%Within 72 hours of contact
Visit-frequency change−41%Median change before flag
Session-duration change−28%Pilot hypothesis, not validated
Control vs intervention retention
Intervention82%
Control74%
Illustrative cohort difference: +8 pts
Estimated retained revenue$28.4kAnnualised pilot estimateIllustrative
Meeting pilot threshold Still being tested

All figures are illustrative until live gym integrations and pilot cohorts are established.

Interactive product walkthrough

Close every visit.
See change sooner.

Taango adds a passive exit event to the gym’s existing entry data. That single new data point turns check-ins into completed sessions and makes duration measurable.

Ready for member entry
NORTH FOUNDRYMember entry
ENTRY
AMAlex Morgan
TAANGO EXIT
Passive detection zone
01
Entry event

Existing credential identifies Alex at 6:02pm.

02
Passive exit scan

Taango detects the same credential at 6:39pm.

03
Session closed

Visit duration is recorded automatically: 37 min.

04
Signal updated

Third short visit moves duration change to −42%.

Live member record

Alex Morgan

Session stateAwaiting entry
Today’s duration0 min
Duration vs baselinePending
Current signalMonitoring